Return & Refund Policy

Last Updated: October 15, 2025

Time Frame for Returns, Refunds & Exchanges

At Vorya Shop, your satisfaction is our top priority. You may request a return, refund, or exchange within 30 days after your order has been delivered.

Please do not send any items back before contacting us, as unauthorized returns may be lost or not processed.
We gladly accept refund or exchange requests — including exchanges for size or color variations.

Conditions for Eligible Items

To ensure product quality and fairness, items must meet the following conditions to qualify for a return or exchange:

  • Must be unused or slightly used, and unwashed.

  • Must include all original tags, packaging, and accessories.

  • Must be in the same condition as received.

Items showing wear, damage, alteration, or missing packaging will not be accepted.

Refund Method

Once we receive and inspect your returned item, you’ll receive an email notification confirming the status of your refund.

  • If approved, your refund will be processed to your original payment method within a few business days.

  • Please note that shipping costs are non-refundable, as they cover the original order processing and delivery.

Late or Missing Refunds

If you haven’t received your refund yet:

  1. Recheck your bank account.

  2. Contact your credit card company, as posting times may vary.

  3. Contact your bank, since processing delays can occur.

If you’ve completed all of the above steps and still haven’t received your refund, please reach out to us at support@vorya.shop for assistance.

Return Shipping

While customers are generally responsible for return shipping costs, we do cover shipping fees for items that are damaged or defective upon arrival — please contact us first for approval before sending anything back.

For all other returns, the return shipping and any applicable customs fees will be the responsibility of the customer and may be deducted from your refund.

Exclusions

For quality assurance and fairness, the following items are not eligible for return or refund:

  • Items returned without prior approval.

  • Used, damaged, or altered products.

  • Items not in their original condition or packaging.

  • Items that are not resellable due to customer handling.

Contact Information

To start a return or exchange, please contact our support team:
Email: support@vorya.shop

We only accept returns/exchanges for new, unused, and slightly used  items.
Our support team will guide you through the process and assist with any questions or concerns you may have.